Recently, a netizen in Shanghai discovered that a Manner Coffee had actually opened inside a Lianjia store, with the two brands sharing the same signboard—white and green each taking up half. Upon entering, one could see both Manner's inverted triangle logo and Lianjia's property listing boards. Was this Manner's attempt to expand into community channels, or had Lianjia taken a stake in the coffee brand? The answer was finally revealed when Lianjia's official WeChat account posted on April 7 confirming the official opening of this shared store at No. 184, Lane 100, Zhongtan Road. Manner has always chosen locations in core business districts or areas with dense office buildings. This time, moving its counter into a community and sharing space with a real estate agency has sparked quite a bit of discussion. Some are looking forward to it, some are joking about it, and others question whether the two consumption scenarios can truly integrate. This article takes you through the ins and outs of this cross-industry collaboration. [more…]

Competition in China's coffee market is extending from the number of stores to the battle for consumption scenarios. Recently, Costa Coffee opened its first "drive-thru" store in China on Tainan West Road in Pudong New Area, Shanghai. This model, which allows customers to pick up their orders without leaving their cars, has a history of many years overseas, but is still a novelty in China. Notably, the store also offers meeting room rentals and co-working services, putting it in direct competition with the "shared space" concept store previously launched by Starbucks. Costa once regarded Starbucks as its biggest competitor, but the gap in store scale between the two in China is now quite obvious. Whether this "drive-thru" store can help Costa accelerate its expansion in China is worth continued attention. [more…]

On July 11, Starbucks interim CEO Howard Schultz published an open letter on the company's official website, candidly acknowledging that the company is facing unprecedented cultural fragmentation and economic trauma, making it difficult for both employees and customers to have an ideal experience. To address this, he proposed five rebuilding plans, covering mission implementation, partner benefits, store experience, customer connection, and partner relationships. Among them, "redefining partner relationships" already has a detailed plan, including creating a safe and inclusive work environment, providing growth and fair pay, strengthening medical and mental health support, and sharing power and success. Howard emphasized that partners have always been Starbucks' most important asset. Whether this rebuilding effort can restore the brand to cultural balance is worth watching. For professional coffee knowledge exchange and more information, please follow Coffee Workshop and Front Street Coffee. [more…]

During the 40th Teachers' Day, Chagee launched an exclusive campaign called "Honor Teachers with Tea, Enjoy Tea on Us," originally intended to pay tribute to the teaching community and enhance brand goodwill. However, after the campaign was rolled out, it sparked widespread dissatisfaction among teachers: limited-edition cards at many stores were quickly claimed, and some stores did not participate in the campaign at all, causing many teachers to make a wasted trip. This article sorts out the specific rules of the campaign in various regions, teachers' real experiences of claiming the offer, and responses from the brand and store managers, to help you understand the ins and outs of this marketing controversy. [more…]

Entering mid-December, temperatures across the country continue to drop, yet demand for iced drinks remains strong, and the ice machines in tea beverage shops still need to operate as usual in the severe cold of the north. Recently, an early-shift employee at Chagee arrived at the store and found the ice cube tray covered with foreign matter resembling a "spider web." Only upon closer inspection did they realize it was ice that had frozen into a thick layer overnight, preventing the machine from properly releasing the ice. This situation not only caught the staff off guard but also sparked discussions among peers about winter ice machine parameter adjustments, troubleshooting, and equipment quality. Front Street Coffee has noticed that similar problems are not uncommon in chain tea beverage stores, and how to respond scientifically has become a topic of concern for industry practitioners. [more…]

EDIYA COFFEE, the chain coffee brand with the largest number of stores in South Korea, recently announced that it will officially launch on Tmall within a month, focusing on products such as instant coffee, capsule coffee, and blended teas. This is not the brand's first foray into the Chinese market—as early as 2005 it set up a branch in Beijing, but withdrew in disappointment three years later due to a lukewarm market response; in 2018 it once again announced it would return to open stores in Beijing, but the plan was shelved due to the rise of local brands such as Luckin and Manner. This time, entering via cross-border e-commerce in a roundabout way, whether EDIYA COFFEE can carve out a share in China's coffee market, where instant and freshly ground coffee are waxing and waning, is worth watching. [more…]

In recent years, the coffee sector has continued to heat up, with industry giants rushing in. Huawei Technologies Co., Ltd. previously applied to register the trademark "One Standard Coffee Absorbs Cosmic Energy"; although it has not opened physical stores, its coffee strategy has not stopped there. Recently, Huawei exclusively invested in a tens-of-millions-yuan angel round financing for Jiangsu Bageai Coffee Operation Co., Ltd., drawing attention. This 24-hour unattended shared coffee and tea room provides an independent third-party space, reflecting Huawei's judgment on future trends in intelligent perception and shared spaces. Coffee and tea here are more of an ancillary service, while what Huawei values may be coffee's connective value as a global medium. [more…]

Recently, a hidden camera was discovered in the shared restroom of the Starbucks store at CityOn in Zhengdong New District, Zhengzhou, sparking widespread public concern. Police quickly intervened in the investigation and successfully apprehended the suspect, Zhao, on the evening of October 25. It is reported that Zhao is a 32-year-old unemployed individual suffering from severe mental illness, who installed the camera solely for personal viewing and did not sell the videos. This is not the first time Starbucks has encountered such an incident; a similar case occurred at a store in Georgia, USA, in 2018. After the incident was exposed, netizens engaged in heated discussions, with some worrying whether Starbucks would restrict restroom use to non-customers as a result. Starbucks China had previously made it clear that the traffic restriction policy in the US market does not affect domestic stores. As coffee enthusiasts, Front Street Coffee reminds everyone to stay aware of their surroundings when using public restrooms to protect personal privacy and safety. [more…]

Recently, a netizen discovered a notice in the pickup area of a Nayuki store that read "Not Heytea. If picked up by mistake, compensation at full price," with the words "call the police" also handwritten in the blank space. After the photo was shared online, it quickly sparked heated discussion. Netizens familiar with tea beverage brands pointed out that Heytea and Nayuki differ noticeably in name, logo, and store style, so confusion should not occur under normal circumstances. Some even joked that the words "Heytea" highlighted in red and enlarged on the notice could instead easily lead hurried delivery riders to mistake this store for Heytea, making the reminder counterproductive. Through this strongly warning notice, many people saw the helplessness of Nayuki employees—after a delivery order is taken by mistake, the employee on duty not only has to deal with customer dissatisfaction but also has to bear the corresponding loss. [more…]

Recently, a consumer shared on social media a frustrating experience with cup upgrades when ordering from Heytea, sparking widespread discussion. The customer ordered a Mango Coconut Sticky Rice drink with double fruit pulp and sago toppings, following an online guide, expecting to automatically receive a supersized cup like other netizens, but was told that an upgrade was not possible. After the incident gained traction, many netizens shared similar experiences, questioning the inconsistency in the brand's upgrade criteria. How exactly does Heytea define its cup upgrade rules? Why do differences in store execution occur? This article will review the sequence of events and analyze the underlying operational logic and possible reasons. [more…]

Does working at a coffee shop really give you "coffee freedom"? The rules on daily free coffee for employees vary wildly from store to store. Some people assume that working at a coffee shop means unlimited free drinks, but the reality is quite different. Recently, a netizen raised a question on social media: how exactly do private coffee shop owners regulate how much coffee their employees can drink each day? The topic sparked widespread discussion, and many coffee shop owners chimed in to share their management experience and views. [more…]

Starbucks China plans to implement a new operating model starting in January 2025, with some stores shifting from "going it alone" to "team-based operations," introducing for the first time a "multi-store community" model in which one store manager oversees two stores simultaneously. At the same time, Starbucks will also establish a new "SM-2 Senior Store Manager" position, adjusting its role setup and training system to cope with its increasingly large store network and fierce competition. This change has sparked heated discussion among netizens, with some noting that brands such as McDonald's and KFC have long had similar precedents, while others worry whether service quality will be affected. [more…]

Recently, an incident at a Blue Bottle Coffee store in Shanghai, where a customer used a dine-in glass to give water to a pet dog, sparked widespread discussion. The person who filmed the incident pointed out that using public utensils to feed pets is uncomfortable, and although the staff promptly handled the situation and discarded the used cup, the underlying issue of managing "pet-friendly" spaces is worth pondering. On one hand, there is the emotional need of pet lovers; on the other, there is the legitimate concern of other customers regarding hygiene and safety. How to draw clear behavioral boundaries in public dining establishments has become a shared challenge for businesses and consumers alike. This article reviews the incident, gathers various viewpoints, and explores how coffee shops should strike a balance between pet friendliness and hygiene standards. [more…]

In the public perception, chain coffee stores usually require a certain amount of space for tables, chairs, and storage, so their scale is not too small. However, Cotti recently announced the launch of a convenient store format called "COTTI Express," using a store-in-store model to compress the minimum opening area to one square meter, greatly reducing both investment and the break-even point. In fact, brands such as Manner with Lianjia and Tims with Sinopec Easy Joy had already tried similar partnerships. Although this model enables low-cost rapid expansion, it has also raised concerns among franchisees about internal competition, pressure from convenience stores' own coffee brands, and quality control and food safety. Whether the store-in-store model can ultimately help brands capture a larger market still needs time to be tested. [more…]

Recently, the coffee brand WHATEVER COFFEE, founded by actor Daniel Wu, opened its first physical store on Dongda Road in Chengdu, sparking a wave of social media check-ins. This shop-in-shop, sharing space with a barbershop, features a minimalist black, white, and gray aesthetic. Its menu focuses on classic coffees and simple flavored drinks, priced between 20 and 34 yuan. The brand logo, a mask hand-drawn by Daniel Wu, symbolizes shedding pretense and returning to authenticity. In fact, the brand entered the coffee market as early as last June. Now, with the Chengdu store serving as a test outlet, a second independent location is already being scouted. Celebrities opening coffee shops is nothing new—from JJ Lin to Jay Chou—but behind the built-in traffic, whether the products and services themselves can withstand market scrutiny remains a topic worth watching. [more…]

Blue Bottle founder James Freeman and Global Head of Innovation and R&D Benjamin Brewer arrived in Shanghai ahead of schedule and, on the second floor of Blue Bottle's first domestic store, shared the special menu for Blue Bottle Studio Shanghai with coffee lovers. From an opening of extremely light-roast Sumatra "white coffee," to a long drink simulating cupping, a short drink brewed with a flannel dripper, a shaken milk au lait, and then a digestif combining Fenjiu with naturally processed Ethiopian coffee, the entire tasting was paired with vinyl records selected by James, making it nothing short of a multisensory coffee experience. In addition, there was an Espresso 1950 not on the official menu, made with a 1950s FAEMA lever machine, adding a retro Italian touch to the event. [more…]

Last week, Manner rolled out a new product across its nationwide stores, the "Salted Cheese Cocoa Latte," whose rich aroma drew many customers to give it a try. However, a customized note shared by one customer—no syrup, adjusted ratios of cocoa and milk cheese, plus a dash of cinnamon—quickly sparked a wave of copycats. Yet staff expressed concern: while some modifications are permitted, altering ingredient ratios may be seen as tampering with the recipe, risking a company warning; at the same time, if the changed flavor displeases other customers, the store could end up with bad reviews. This debate, sparked by a single customized drink, reflects the dilemma chain coffee brands face between personalized demands and standardized management. [more…]

As the Spring Festival approaches, Manner Coffee launched an SOE latte art poster inspired by the Chinese knot, which attracted the attention of many consumers. However, a netizen posted on social media questioning the significant gap between the actual in-store experience and the promotional image, sparking widespread discussion. Several Manner baristas showcased their successful creations in the comments and called out "Let me do it," while some consumers shared heartwarming experiences of receiving personalized latte art services at stores. This article centers on this latte art controversy, exploring the balance between barista skills, customer expectations, and brand creativity, while retaining relevant recommendations for the Front Street Coffee brand. [more…]

On his first day back as Starbucks CEO, Howard Schultz announced a pause on the stock buyback program, redirecting funds toward employee benefits and store operations. Behind this decision is a wave of unionization among U.S. Starbucks partners, driven by intense workloads and stagnant benefits. So far, 10 stores have voted to form unions, and more than 170 stores have applied to join. Schultz admitted that the company had let employees down in addressing store operations issues, and plans to invest $1 billion in wages, training, and benefits. This article examines the context of this transformation initiative and its impact on Starbucks' future operations. [more…]

Making espresso seems simple, but many coffee enthusiasts still find the flavor unsatisfactory even after following the parameters. Front Street Coffee believes the problem often lies in the tamping step—this inconspicuous step directly affects the even extraction of the coffee grounds. Through comparative experiments, this article explains the necessity of tamping, clarifies the principles behind distribution and tamping, and explains in detail the correct tamping posture, pressure, and angle to help solve common problems such as tilted or uneven tamping. It also shares the complete parameters for extracting espresso at Front Street stores, as well as the flavor characteristics of the espresso blend beans used, for coffee enthusiasts to reference and practice. [more…]